Shipping & Policies
Shipping Policy
Thank you for visiting and shopping at Edible Sugar Art. Following are the terms and conditions that constitute our Shipping Policy.
Domestic US Shipping Policy:
Shipment processing time:
All orders are custom made and need time to dry prior to shipment. All orders will be shipped within 5-7 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipment to P.O. boxes or APO/FPO addresses
Edible Sugar Art ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
We currently do not ship outside the U.S.
Damages:
Edible Sugar Art is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim. International Shipping Policy
Shipping rates & delivery estimates
Shipping is free for orders over $45.00 and will be sent through the USPS with tracking provided. Tracking information will be sent to the customer email address on file.
Orders under $45.00 will include a $6.00 Shipping charge and will be sent items via USPS with tracking.
Shipping time can vary between 2-5 days.
Returns:
Custom made items generally are non refundable. Items will be determined on a case by case basis for the item.
If you receive an item you are not satisfied with please let us know immediately. Our goal is 100% customer satisfaction.
If your item needs to be returned, it must be clean and unused and postmarked no later than 3 days after confirmed delivery of the item. Shipping fees are non refundable.
